Privacy Policy

Updated October 2023

Summary

This policy explains how I collect and handle any information you give me under the EU’s General Data Protection Regulations (GDPR) as well as the UK’s GDPR post-Brexit. I’ve kept it as simple as possible.

I understand how much you value your privacy, I value mine too. I will only ever ask for the bare minimum of information and I promise to keep what you tell me safe. I will never use your personal information for any reason other than why you gave it, and I’ll never give anyone access to it unless required to by law. In terms of our web interactions, I’ve taken some significant steps beyond the norm to keep our data safe and our behaviour private.

How is your information collected?

I ask for your contact information on my website so that I can reply to your enquiry.

There are minimal tracking cookies on this site. I keep an eye on my website’s performance in the search engines using Google tools.

My newsletter sign-up asks for your name and email address, nothing more. I do not track opens or clicks on my newsletter out of respect for your privacy. I do not receive notifications of unsubscribes.

What information is held?

  • When you contact me through the form on my website, I collect your name and email address.

  • If we work together:

    • I collect your name, email address, phone number, and address.

    • I keep copies of any contract(s) and non-disclosure agreements (NDAs).

    • I keep records of the invoices I send you and the payments you make. I never have access to your bank details.

  • I keep copies of briefing documents and any work I create on your behalf. Sensitive documents will be deleted upon request.

  • Unless it remains relevant to ongoing work, I will delete information you send me after one year of our project finishing.

Where is your information stored?

When you contact me by email or through my website, I store your information in Google Mail and Google Docs.

If you do business with me, I store your information in Google Docs.

What is your information used for?

Your information is used to facilitate our work together, from project enquiry through to invoicing and project completion. I may occasionally send a personal email to tell you about new services or offers. To be excluded from these emails just let me know.

Who is responsible for your information?

That would be me - Sally Fox. (Nice and simple!) You can email me sally@lumenandfoxwords.com with enquiries, concerns or requests at any time.

Who has access to your information?

Only me.

How I keep your information private

When I store your information using third-party services, I am the only person with access to that service.

I store all passwords securely. The devices I use are protected by a password. These devices ask for authentication whenever they’re started or after five minutes of inactivity.

I operate a paperless business. Your information will never end up on paper.

How to complain

I take complaints very seriously. If you’d like to complain about my handling of your data or privacy, please contact me by email at sally@lumenandfoxwords.com. If you’d rather write, you’ll find me at 4 Cordwents View, Halberton, Devon. EX16 7FF.

Changes to the policy

If I change the contents of this policy, those changes will become effective the moment they are published here.

Thank you for reading.